The Technical Support Representative will provide telephone support to veterinary clinics, research facilities, veterinary academic settings, end users, and distribution partners in the areas of chemistry, haematology, coagulation, rapid diagnostics, and instrumentation. They must satisfactorily address product complaints, resolve customer issues in a timely manner, and be able document complaints in a complaint handling database. By addressing and resolving complaints with end user accounts they can maintain satisfaction with current products.
Duties Include:
Handle high volume of incoming technical support calls from Abaxis veterinary business customers and field sales reps while accurately documenting the details of each call in a contact database. Follow up with customers as needed.
Trouble shoot, document, place orders, and process product failures according to procedures
Work cooperatively with Product Specialists, Product Managers, and distribution partners to identify root cause of problem.
Identify trends in customer satisfaction or dissatisfaction and escalate as appropriate.
Visit the Abaxis UK Ltd website for more information on Technical Support (Internal)